Who you're writing to
This page belongs to Ghostino coverage on ghostino-casino.org.uk, an independent portal that reviews the operator rather than runs it. If you've spotted something inaccurate in our write-up, want a fact double-checked against the operator's own terms, or have feedback on the site itself, this is the right inbox. We read every message and reply from [email protected].
The boundary of what we handle
We have no access to player accounts, balances, deposits, withdrawals or bonus credits at Ghostino – we are not the operator, and nothing we say here can change what happens inside your account. Questions about a stuck withdrawal, a bonus that hasn't unlocked, or a login problem need to go to Ghostino's own support team, not ours. Sending those to us just adds a delay before the right people see them.
Email and response times
For anything about our own content – corrections, sourcing questions, requests to update a figure once the operator changes its terms – write to [email protected]. We aim to reply within 48 hours, though busy periods can push that slightly. Keep the subject line specific (the page URL helps) and we'll get back to you faster.
Operator support channels
Ghostino itself offers its own contact routes, separate from this portal:
- Live chat, described by the operator as available during peak play times
- Email support, with replies typically inside 24 hours
- Account-specific help via the operator's own platform, once logged in
Anything tied to your balance, verification documents or a specific bet needs to go through one of those channels rather than through us.
Why this distinction matters
Mixing up the two inboxes is easy, but it wastes your time. We can tell you what the operator's published terms say about a withdrawal limit or a wagering condition; we cannot look at your account and tell you why a particular payout is delayed. Keeping the two roles separate means genuine account queries reach someone who can actually act on them, while questions about our reporting reach us directly.
Getting help with gambling
If gambling has stopped feeling like entertainment, free and confidential support is available through GamCare and the National Gambling Helpline on 0808 8020 133 (free, 24/7), or through BeGambleAware. This portal, and the content it covers, is intended for adults aged 18+ only.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.